Software Development Engineer, Amazon Customer Service

Job Description

Amazon is seeking a Software Development Engineer to work on the Worldwide Defect Elimination team within Amazon Customer Service. The role involves designing, developing, and maintaining VoC back-end systems and full-stack applications to enhance customer experience.

Requirements

• 3+ years of non-internship professional software development experience
• 3+ years of non-internship design or architecture experience
• Experience programming with at least one modern language such as Java, C++, or C#
• Bachelor's degree in computer science or equivalent

Responsibilities

• Design, develop, and maintain VoC back-end systems and full-stack applications
• Work with ML science, engineering, and business partners to evolve VoC products
• Develop scalable services for customer feedback analysis
• Leverage NLP, machine learning, and Large Language Models to transform customer data into actionable intelligence

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)