Product Support Engineer, Prime Air - Amazon

Job Description

Amazon Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, pursue continuous improvement, and investigate issues on a critical program across several different disciplines.

Requirements

• Bachelor's degree in mechanical engineering, electrical engineering, computer science or equivalent
• Experience working in design, product (technical or operational) support, or field service
• Experience with new product introduction/launch, and change introduction
• Experience with project planning and prioritization of requests
• Experience working on aerospace products / projects or in other regulated fields like healthcare or automotive
• Experience with troubleshooting, trend analysis, and RCCA (root cause and corrective action)

Responsibilities

• Drive deployment of hardware and software functionality
• Pursue continuous improvement and investigate issues on a critical program
• Work with engineering, manufacturing, and operational functions across all Prime Air teams to drive efficient delivery
• Build trust and drive alignment across both design and operations spaces
• Convert lessons learned to requirement update requests

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)