Support Engineer, Fulfillment Optimization

Job Description

Amazon.com is seeking a Dev Ops Engineer to join a Fulfillment Optimization team that helps to promise, plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day, while providing an extraordinary customer experience.

Requirements

• 2+ years of software development or technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

Responsibilities

• Troubleshoot documented issues and determine root cause
• Manage trouble tickets through to resolution or escalation
• Use technology to monitor security vulnerabilities and eliminate risks
• Participate in automating tasks to increase efficiencies
• Dive deeply into technical details, diagnose, and reproduce issues with Amazon technology products
• Experience working in an Agile environment using the Scrum methodology

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)