Process Engineer II, Tech Deployment &Field Support

Job Description

Process Engineers on the Deployment Support Services (DSS) team are responsible for developing frameworks used to onboard new technologies and support their deployment, leveraging industrial engineering techniques and experience to scale new products for general availability (GA) and addressing continuous improvement opportunities for GA and NPI technologies up through their depreciation.

Requirements

• Bachelor’s degree in Engineering (any discipline) or related technical field
• 3+ years of relevant work experience in high technology or a manufacturing environment
• Demonstrated proficiency using operational metrics, industrial process development, Lean and industrial engineering techniques/tools like Kaizen
• Experience with root cause analysis and problem-solving tools (5 Why’s, Fishbone, 8D)
• Ability to travel globally up to 30% per year

Responsibilities

• Create standard processes for vendors and 3rd party assemblers (3PAs), including inline quality control check points to identify defects upstream and avoid additional QC/rework costs downstream
• Employ Lean engineering and industrial engineering principles to prepare and optimize robotics and automation systems for field deployment at a large scale
• Leverage Design for Deployment (DfX) methodologies and Value Stream Mapping techniques for new technology to iterate processes and documentation during beta and early GA deployment stages
• Partner with suppliers and assist in manufacturing tooling and fixturing for both high volume and high complexity scenarios
• Support in-field deployments at various Amazon locations globally to understand on the ground challenges and measure adoption of published standards
• Create troubleshooting and best practices documentation to aid problem solving in the field
• Interpret data sets into information and opportunities for process improvement across deployment
• Structure and develop implementation plan and work with cross functional leaders to pilot and test new solutions and then roll-out across the broader organization

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)