Hardware Support Engineer, New Product Integration

Job Description

The Field Hardware Support Engineering team at Amazon is seeking exceptional candidates with a blend of technical and customer-facing skills to support new robotic technologies in the network.

Requirements

• Bachelor’s degree in Engineering (Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Process Engineering) or relevant STEM degree
• 4+ years experience in a manufacturing, warehouse, or equivalent environment with experience resolving technical issues with a cross functional team
• Experience managing multiple high-priority tasks simultaneously
• Excellent written and oral communications skills for technical and non-technical topics
• Troubleshooting expertise with proven problem-solving and analytical skills
• Ability and willingness to travel up to 50%

Responsibilities

• Build, maintain, and communicate test and support plans
• Establish and develop relationships with RME customers
• Capture and synthesize the Voice of the Customer for all new product introductions
• Leverage RME background and site knowledge to execute the supportability test plan
• Utilize product knowledge to influence Product Requirements and Functional Requirements
• Identify and escalate asset risks cross functionally
• Work with FHSE teams to deploy new robotics products effectively
• Serve as Subject Matter Expert for Amazon Robotic assets

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)