Support Engineer, Amazon Luna, Luna DevX

Job Description

Amazon Luna is seeking a Support Engineer to join their team in Irvine, California. The role involves troubleshooting, diagnosing, fixing software issues, and developing automated monitoring solutions.

Requirements

• 4+ years of software development or technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings

Responsibilities

• Troubleshooting, diagnosing, and fixing software issues
• Developing automated monitoring and reporting solutions
• Performing software maintenance and tech configurations
• Updating, tracking, and resolving technical challenges
• Supporting process improvement initiatives
• Working with subject matter experts to implement automation efforts and tooling solutions
• Collaborating with development and QA teams to improve change management life-cycle

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)