Product Support Engineer - AR Hardware and Controls , Amazon Robotics Technical Support (ARTS)

Job Description

Seeking exceptional individuals to support the Amazon Robotics system, ensuring optimal performance, uptime, and reliability of critical global operations.

Requirements

• Bachelor’s degree in Electrical or Computer Engineering or related technical field and 5+ years’ experience OR Master’s degree in Engineering, Computer Science or related technical field and 3+ years’ experience
• Strong technical problem-solving and analytical skills
• Excellent written and oral communications skills
• Knowledge and/or working experience with Linux, PLC, IPC, Distributed IO, SCADA/HMI, Control Systems, sensors, actuators, EOATs, VFDs, PID motors, drives, motor controls, and other related robotic system components
• Ability to troubleshoot and identify the root cause of issues
• Ability to establish priorities, work independently, and proceed with objectives without supervision

Responsibilities

• Resolve technical problems using Support processes, systems, and tools
• Provide remote technical support for escalated issues involving industrial automation systems
• Assist maintenance teams in diagnosing and troubleshooting mechanical, electrical, and control system problems
• Develop and execute command-line scripts
• Drive Collaboration with Support, Software, Hardware, and System Engineering teams
• Own and drive Root Cause Analysis (RCA) for critical issues
• Participate in a 24/7 on-call rotation to provide continuous support

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)