Support Engineer IV, Worldwide Returns & ReCommerce

Job Description

The Worldwide Returns & ReCommerce team at Amazon.com is dedicated to 'making zero happen' by achieving zero cost of returns, zero waste, and zero defects through innovative products and operational excellence.

Requirements

• 4+ years of software development or technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience in agile/scrum or related collaborative workflow
• Experience analyzing and troubleshooting RESTful web API calls

Responsibilities

• Troubleshoot, debug, evaluate and resolve computer-identified alarms
• Perform software deployments and migrations
• Host management and automate routine operational tasks
• Develop tools and automation for human free operations
• Modify software to leverage the overall system architecture

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)