IT Support Engineer II, OTS

Job Description

Amazon Operations Technology Solutions (OTS) is seeking a self-motivated IT Support Engineer II to provide global IT support to Amazon Operations.

Requirements

• 3+ years of IT client, server, and network service delivery experience
• 4+ years of IT systems or relevant commercial production environment experience
• 4+ years of networking experience
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS experience
• 4+ years of troubleshooting in a multi-user high availability environment experience
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience
• High school or equivalent diploma
• Ability to lift up to 49 lbs and stand/walk during 12-hour shifts

Responsibilities

• Troubleshooting difficult IT problems without SOPs
• Planning and coordinating CMs and CM templates
• Collaborating with internal teams or vendors to execute projects
• Leading continuous improvement efforts
• Auditing the quality of work performed and provide constructive feedback
• Automating manual tasks and creating/improving tools for operational efficiency
• Serving as the first point of escalation
• Participating in hiring, training, and development of others
• Supporting customers from multiple buildings in the area, as well as remote customers
• Traveling within the local or regional area to support customers

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)