ServiceNow Application Development Engineer, OpsTech Solutions - Team Nowvengers

Job Description

The ServiceNow App Dev Engineer at OpsTech Solutions is responsible for managing the administration, maintenance, and development of the ServiceNow platform, driving tooling and process improvements, and ensuring a high quality, fast resolution customer experience.

Requirements

• Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role
• 3+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives

Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management
• Partner with cross functional teams to build enhancements and integrations that scale
• Create ServiceNow workflows and business rules for service improvements
• Interface with ServiceNow for all operational requests / issues / planning
• Lead ServiceNow release upgrades including technical and stakeholder management activities
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes
• Provide user training related to ServiceNow processes, policies and procedures
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)