ServiceNow AppDev Engineer II, Ignition Platform Engineering

Job Description

Join the Ignition Platform Engineering team to lead IT service management delivery and collaborate across IT infrastructure and support services teams.

Requirements

• Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience
• Expert level JavaScript (both client and server side)
• Familiarity with UI, SQL, HTML and CSS
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification
• 5+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions/initiatives

Responsibilities

• Perform technical support, administration, and maintenance of ServiceNow across multiple modules
• Support Mobile app development and sustainment
• Develop integration paths for 1P and 3P systems we exchange data with
• Partner with our product team to assess and refine demand requirements
• Partner with cross functional teams to build enhancements and integrations that scale
• Work with contract resources for guidance and code reviews
• Create ServiceNow workflows and business rules to support service improvements
• Interface with ServiceNow for all operational requests/issues/planning
• Lead ServiceNow release upgrades including technical and stakeholder management activities
• Work closely with System Development Engineers to coordinate system updates, patches, and configuration changes
• Provide user training and support related to ServiceNow processes, policies, and procedures
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)