External Fulfillment Support Engineer, AFT External Fulfillment

Job Description

The Support Engineer position at Amazon Fulfillment Technology involves supporting and improving high-scale distributed systems, automating recurring pain points, and upholding software reliability and maintainability standards.

Requirements

• 2+ years of software development or technical support experience
• Bachelor's degree in engineering or equivalent
• Experience troubleshooting and debugging technical systems
• Experience in Unix

Responsibilities

• Provide first-line support for high-scale fulfillment systems
• Identify and root cause complex software issues
• Build and maintain automation tools and scripts
• Manage and monitor CI/CD pipelines
• Recommend software design or architectural improvements
• Drive initiatives to reduce recurring tickets
• Implement Amazon-wide quality mandates
• Document runbooks, incident playbooks, and SOPs

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)