IT Support Engineer I, Kuiper IT Services

Job Description

Kuiper IT Services is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for infrastructure, warehousing operations, production environments, and laboratory facilities in Amazon's low Earth orbit satellite broadband network, Project Kuiper.

Requirements

• 2+ Years of technical Infrastructure support experience
• 2+ Years of networking experience
• 2+ Years of working with clients and servers

Responsibilities

• Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues
• Provision, Deploy, and troubleshoot Windows, Linux, and macOS workstations
• Provision, Deploy, and troubleshoot bare-metal windows and Linux servers
• Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls
• Participate in hiring, training and development of others
• Provide technical support for Kuiper Production, lab and launch Infrastructure, components, and associated software
• Provide remote support for Kuiper employees and infrastructure worldwide
• Perform scheduled maintenance and system upgrades
• Assist with project implementations and technology deployments
• Drive engineering best practices and set standards
• Participate in on-call responsibilities
• Up to 25% Travel Requirements

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)