IT Support Engineer I, OpsTech IT

Job Description

OpsTech IT Operations at Amazon provides nonstop global IT support to Amazon Operations. This role involves implementing technical solutions and providing support for computer hardware, operating systems, and enterprise application software.

Requirements

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• 2+ years of corporate setting Windows, Mac, or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments
• Ensuring infrastructure networking and computing systems remain available during production hours
• Providing analytical and technical assistance to management and staff for continuous improvement of IT solutions
• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root-causes of operational issues and process inefficiencies
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
• Traveling up to 25% of the time

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)