Software Development Engineer, Amazon Customer Service

Job Description

Join Amazon's Customer Service AI Scaling & Evaluation team as a Software Developer to work on next-generation intelligent systems for customer service.

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture experience
• Experience programming with at least one software programming language
• Bachelor's degree in computer science or equivalent

Responsibilities

• Collaborate with science and engineering teams to develop and integrate platform features for machine learning conversational agents
• Work closely with Applied Scientists to ensure functioning dependencies for training and evaluation
• Drive system architecture, mentor junior engineers, and boost innovation
• Utilize statistics, NLP, and ML techniques to create scalable solutions for business problems
• Analyze and extract relevant information from large amounts of data to optimize key processes

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)