IT Support Engineer I, OTS

Job Description

Amazon is seeking self-motivated individuals to join their Operations Technology Services team as an IT Support Engineer I. The role involves implementing technical solutions and providing high-quality support for computer hardware, operating systems, and enterprise application software across various locations.

Requirements

• 1+ years of Windows Server technologies experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking experience
• 2+ years of corporate setting Windows, Mac, or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma
• Ability to lift up to 49lbs and stand and walk during shifts lasting up to 12 hours

Responsibilities

• Network engineering and troubleshooting, data cabling, and systems administration
• Ensuring infrastructure networking and computing systems remain available during production hours
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root causes of operational issues and process inefficiencies
• Supporting customers from multiple buildings in the area, as well as remote customers
• Traveling within your local or regional area to support customers

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)