IT Support Engineer II, eero

Job Description

The IT Support Engineer II role at eero involves providing on-site support for users and equipment in Boise, managing office infrastructure, and working on remote tickets to support employees globally.

Requirements

• 4+ years of technical support experience
• 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 4+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)

Responsibilities

• Manage and maintain office infrastructure including wired and wireless networking, employee workstations, and meeting room equipment
• Provide in-person support and troubleshooting for eero employees
• Manage fleet of employee workstation hardware, including imaging, asset tracking, hardware troubleshooting, and purchasing
• Work on remote tickets supporting eero employees around the globe
• Be a key member of eero IT engineering team to deploy new applications, integrations, automations, and cloud infrastructure

Benefits

• Medical, dental, and vision coverage (multiple plan options)
• Health savings and flexible spending accounts
• 24/7 Employee Assistance Program for mental health support
• 401(k) with company match and various investment choices
• Company-paid life/AD&D and disability insurance
• Restricted stock units (RSUs) for employee ownership
• Child care and elder care referrals, adoption assistance
• Paid maternity and parental leave (including Ramp Back)
• Paid time off (PTO) and company holidays
• Employee discount on Amazon.com products
• Career Choice program (95% tuition and textbook coverage)