Azure Advanced Cloud Engineer 2 – Customer Focus

Job Description

Microsoft is seeking an Azure Advanced Cloud Engineer 2 with a focus on customer experience and engineering-led support in the Azure Customer Experience team.

Requirements

• Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, AI, or related field
• 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
• Experience supporting and troubleshooting enterprise-level, mission-critical applications and infrastructure
• Experience with being on-call and driving mitigation for mission-critical incidents

Responsibilities

• Track customer incidents, engage with strategic customers, troubleshoot through diagnostics, and communicate progress to reduce time to mitigate critical incidents
• Serve as a connecting point between the product team and customers throughout the engagement life cycle
• Act as the voice of customers, channel product feedback from strategic customers to product groups, and drive resolutions on recurring issues

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect