Senior Director, Product Service Line Leader

Job Description

The Senior Director, Product Service Line Leader position at Microsoft within the Global Customer Success organization involves leading a team responsible for developing and executing strategies to drive business growth and improve customer experience.

Requirements

• Bachelor's Degree in Business Administration, Economics, Finance, or related field
• 10+ years of experience in leading business strategy and/or product strategy teams
• 6+ years of people management experience
• Experience working in professional services, support, and success businesses

Responsibilities

• Manage and mentor a team accountable for offer development and go-to-market strategies
• Oversee research and data analysis for creating compelling offers
• Guide effective packaging and pricing strategies for market adoption
• Evaluate business performance and drive continuous improvement programs

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect