Sr. Field Service Engineer, Southern California

Job Description

Rivian is seeking a Senior Field Service Engineer to act as a technical bridge between real-world vehicle usage and the engineering and product development teams.

Requirements

• Bachelor’s or Master’s Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related technical discipline.
• 5+ years of direct experience in automotive product engineering, service engineering, field quality engineering, or reliability engineering.
• Deep technical understanding of complex vehicle systems including electric drive systems, HV batteries, infotainment, and embedded controls.
• Skilled in formal problem-solving tools and root cause methodologies (8D, 5-Whys, Fault Tree Analysis).
• High proficiency with vehicle diagnostic tools, CAN tools, and data analysis platforms.
• Effective communicator, able to clearly present complex technical issues to engineering and non-technical audiences.

Responsibilities

• Act as a field product expert across Rivian’s vehicle platforms.
• Lead structured field investigations for early-life failures, durability issues, and emergent customer trends.
• Partner with Field Service Technicians and Service Engineering for advanced diagnostics and capturing field learnings.
• Develop rapid diagnostic and repair plans prioritizing customer uptime and serviceability.
• Create detailed field diagnostics and technical documentation.
• Mentor and train service locations on best practices for advanced diagnostics and early issue detection.
• Implement incident response protocols for critical field events.
• Drive field validation initiatives to ensure corrective actions and new product updates are effective under real-world conditions.
• Champion a culture of product ownership, collaboration, and continuous improvement.

Benefits

• Employees at Rivian are often offered comprehensive health, dental, and vision insurance, a 401(k) with company match, ESPP and potential RSU grants, performance bonuses, and generous time off including paid parental and sick leave. Perks can include 24/7 mental-health coaching and therapy, Hinge Health for Anthem enrollees, tuition assistance and professional development, plus on-site food and a wide range of employee discounts on items like computers, mobile phones, home loans, and pet care.