Dynamics 365 Sales, Service and Power Platform Solution Engineer

Job Description

Microsoft Elevate is seeking an AI Business Process Dynamics 365 Sales, Service and Power Platform Solution Engineer to empower nonprofit organizations through artificial intelligence technology.

Requirements

• Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience.
• Experience with Sales & Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents, and Low Code offerings like Copilot Studio and Power Apps.
• Certifications in D365 and Power Platform relevant technologies or disciplines (MB-280 Customer Experience Analyst, MB-230 Customer Service Functional Consultant, MB-240 Field Service Functional Consultant, PL-200 Power Platform Functional Consultant).

Responsibilities

• Own the technical win strategy for each opportunity by engaging with BDMs and TDMs.
• Lead proof-of-Concept engagements for high-priority scenarios and translate findings into detailed technical plans.
• Showcase Microsoft's unique value in AI-powered business process solutions and win technical decisions against competitors.
• Drive proof-based differentiation to improve win rates and displacing incumbent solutions.
• Work closely with the Customer Success Unit to ensure customers realize value from their investments.
• Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills.
• Proactively share insights with broader SE community to scale practices and learnings.
• Act as a technical thought leader by sharing practices and delivering content at readiness events.

Benefits

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.