IT Support Engineer II, Workplace and Back Office Technology Support

Job Description

Support Engineer role to manage systems, applications, and infrastructure for World Wide Grocery and Whole Foods team members, providing technical support and guidance.

Requirements

• 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 4+ years of technical support experience
• 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Responsibilities

• Address daily incident tickets and system compliance requirements
• Develop and maintain operational policies and procedures
• Partner with business partners and stakeholders to address escalations
• Monitor and optimize system performance in standalone and multi-tiered environments
• Implement and maintain system security protocols through vulnerability management
• Review metrics daily to ensure the team is meeting SLA's
• Audit tickets to ensure compliance to operational standards
• Provide regular operational readouts with operational enhancement suggestions to managers on a regular basis
• Provide training to junior team members for new support objectives and changes with existing support

Benefits

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.