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IT Support Engineer II, Workplace and Back Office Technology Support

Amazon

10/15/2025

Austin, TX

Full-time

Salary: $54.7k - $122.2k per year


Job Description

Support Engineer role to manage systems, applications, and infrastructure for World Wide Grocery and Whole Foods team members, providing technical support and guidance.

Requirements

  • 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
  • 4+ years of technical support experience
  • 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Responsibilities

  • Address daily incident tickets and system compliance requirements
  • Develop and maintain operational policies and procedures
  • Partner with business partners and stakeholders to address escalations
  • Monitor and optimize system performance in standalone and multi-tiered environments
  • Implement and maintain system security protocols through vulnerability management
  • Review metrics daily to ensure the team is meeting SLA's
  • Audit tickets to ensure compliance to operational standards
  • Provide regular operational readouts with operational enhancement suggestions to managers on a regular basis
  • Provide training to junior team members for new support objectives and changes with existing support

Benefits

  • Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.
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