Service Engineering Product Specialists #TX020

Job Description

Technical liaison role between Cummins field service organization and Engineering, Quality, and Manufacturing to identify and resolve product issues proactively.

Requirements

• Master’s degree in Mechanical, Manufacturing, or Systems Engineering, or related field with 2 years of experience as a Service, Mechanical, or Manufacturing Engineer
• OR Bachelor’s degree in Mechanical, Manufacturing, or Systems Engineering, or related field with 5 years of experience as a Service, Mechanical, or Manufacturing Engineer

Responsibilities

• Lead product problem-solving processes and implement solutions
• Prepare service channel for efficient service events
• Lead field investigation and support activities
• Create technical information for troubleshooting and repair
• Define and lead product failure reporting process
• Identify design requirements for diagnostics
• Provide engineering data and training to customers
• Manage product changes and continuous improvement processes

Benefits

• Employees at Cummins are often offered comprehensive benefits that support financial wellness (retirement savings/401(k) or pension options and profit-sharing), health and wellness (medical, dental, life insurance, FSAs), and professional growth through training and tuition reimbursement—sometimes including full education funding. Work-life perks commonly include paid vacation and holidays, parental leave and adoption assistance, flexible work arrangements, inclusion-focused programs, and paid volunteer time to give back to the community.