Customer Experience Data Analyst

Job Description

The Microsoft 365 Customer Experience Analytics and Automation (CXPAA) team is looking for a Customer Experience Data Analyst to join their mission of transforming customer and product experiences across Microsoft 365.

Requirements

• Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field
• OR Associate's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements

Responsibilities

• Analyze large-scale datasets to identify trends, patterns, and anomalies
• Develop trend analysis and data modeling solutions
• Collaborate with PMs, engineers, and business stakeholders
• Build dashboards and visualizations
• Design and implement data pipelines and tools
• Define metrics and KPIs for CX initiatives
• Contribute to data governance and quality standards
• Identify and drive efficiency opportunities using AI

Benefits

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.