PLM System Administrator Support & Business Analyst

Job Description

The PLM System Administrator Support & Business Analyst will be responsible for supporting, configuring, and improving the company’s Product Lifecycle Management (PLM) platform.

Requirements

• Bachelor’s degree + 10 years minimum experience
• Experience with PLM systems, including system administration and business analysis
• Leadership or team management experience

Responsibilities

• Support, configure, and maintain the PLM system (Teamcenter PLM preferred)
• Manage user accounts, roles, permissions, and security in coordination with IS&T
• Assist with upgrades, patches, and integrations
• Solve issues, supervise system health, and raise problems as needed
• Document workflows, system usage, and support procedures
• Work with partners to gather business requirements and translate them into PLM configurations or enhancements
• Support continuous improvement by analyzing workflows and recommending optimizations
• Facilitate system testing, validation, and user acceptance processes
• Help develop dashboards, and reports to improve insight into PLM usage and outcomes
• Act as a liaison between business users and IS&T resources
• Manage and mentor a team of PLM business analysts and administrators
• Prioritize support requests and projects, balancing business needs with available resources
• Drive multi-functional collaboration to improve system adoption and business alignment
• Provide training, communication, and change management support for new features and processes
• Stay ahead of on PLM standard processes and emerging technologies to bring fresh insights to the organization
• Manages global user support operations for a diverse engineering community
• Oversees onboarding, training, and self-service resources
• Resolves complex critical issues in coordination with multi-functional teams
• Monitors satisfaction metrics to drive continuous improvement and establishes support processes, SLAs, and communication standards to ensure a consistent, high-quality user experience

Benefits

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.