Senior Azure Customer Engineer

Job Description

The Azure Customer Experience Platform (CXP) team is seeking a Senior Customer Engineer with development experience and focus on AI/ML and agentic systems to lead the development of next-generation intelligent platforms and contribute to the strategic direction of customer engineering for commercial businesses.

Requirements

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
• 5+ years of experience in software development, with a track record of delivering complex systems.
• 3+ years of experience Python and C# with experience in AI/ML and full stack development.
• Hands-on experience with AI Foundry, agentic systems, and reinforcement learning.
• Ability to meet Microsoft, customer and/or government security screening requirements.

Responsibilities

• Architect, design, and implement scalable software solutions that support core ACES functionalities.
• Develop intelligent agentic systems capable of autonomous decision-making and task execution.
• Build and optimize AI agents using AI Foundry, Python, and reinforcement learning techniques.
• Develop full stack applications with a strong emphasis on backend services using C# and cloud-native technologies.
• Design and implement synthetic data generation pipelines to support training and evaluation of agentic models.
• Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions.
• Drive technical excellence through mentorship, code reviews, and adoption of best practices.
• Own the end-to-end lifecycle of software components, including design, development, testing, deployment, and maintenance.
• Contribute to architectural decisions, scalability strategies, and long-term technical vision.
• Evaluate and integrate emerging technologies to enhance platform capabilities.
• Ensure high standards of software quality, performance, and security.

Benefits

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.