Customer Support Engineer Samsung - TX

Job Description

The job involves representing the company to customers, providing maintenance and troubleshooting services for complex capital equipment, and ensuring operational quality of system equipment at customer sites.

Requirements

• Basic semiconductor industry process knowledge
• Proficiency in use of DMM's, Oscilloscopes, and advanced electronic test equipment
• Proficiency in basic computer skills and Microsoft Office Suite
• Strong written and verbal communications skills
• Solid analytical, problem-solving, and decision-making skills
• Good interpersonal/communication skills
• Ability to work under pressure and with stringent timelines
• Excellent working relationship with customers and internal teams

Responsibilities

• Represent the company to customers and ensure customer satisfaction
• Perform maintenance, troubleshooting, and on-site repairs of complex capital equipment
• Assure operational quality of system equipment and minimize downtime
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems
• Prepare field service reports and contribute to knowledge capture and improvement
• Cross train and assist other field service engineers
• Troubleshoot and repair complicated electronics and electro-optical systems

Benefits

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.