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Customer Support Engineer Samsung - TX

KLA

10/19/2025

Taylor, TX

Full-time


Job Description

The job involves representing the company to customers, providing maintenance and troubleshooting services for complex capital equipment, and ensuring operational quality of system equipment at customer sites.

Requirements

  • Basic semiconductor industry process knowledge
  • Proficiency in use of DMM's, Oscilloscopes, and advanced electronic test equipment
  • Proficiency in basic computer skills and Microsoft Office Suite
  • Strong written and verbal communications skills
  • Solid analytical, problem-solving, and decision-making skills
  • Good interpersonal/communication skills
  • Ability to work under pressure and with stringent timelines
  • Excellent working relationship with customers and internal teams

Responsibilities

  • Represent the company to customers and ensure customer satisfaction
  • Perform maintenance, troubleshooting, and on-site repairs of complex capital equipment
  • Assure operational quality of system equipment and minimize downtime
  • Evaluate, analyze, diagnose, and troubleshoot technical equipment problems
  • Prepare field service reports and contribute to knowledge capture and improvement
  • Cross train and assist other field service engineers
  • Troubleshoot and repair complicated electronics and electro-optical systems

Benefits

  • Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.
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