Senior Customer Reliability Engineer, Reliability Incident Management

Job Description

As a Senior Customer Reliability Engineer at Google Cloud, you will play a key role in helping customers adopt SRE principles and build more reliable systems on Google Cloud.

Requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
• 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues
• Experience reading/debugging code in general-purpose coding languages
• Experience with incident management and response in a distributed systems environment

Responsibilities

• Provide education directly to customers on Google's reliability principles and best practices
• Lead high-level architectural reviews and risk analyses to help customers identify and mitigate potential system vulnerabilities
• Advocate for customers within Google by providing feedback to Product and Engineering teams to improve reliability and supportability
• Ensure lessons are learned from incidents by supporting and guiding the postmortem review process
• Co-ordinate remediation actions in the customer's environment post-incident

Benefits

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.