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Senior Customer Reliability Engineer, Reliability Incident Management

Google

10/19/2025

New York City, NY

Full-time

Salary: $144k - $211k per year


Job Description

As a Senior Customer Reliability Engineer at Google Cloud, you will play a key role in helping customers adopt SRE principles and build more reliable systems on Google Cloud.

Requirements

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues
  • Experience reading/debugging code in general-purpose coding languages
  • Experience with incident management and response in a distributed systems environment

Responsibilities

  • Provide education directly to customers on Google's reliability principles and best practices
  • Lead high-level architectural reviews and risk analyses to help customers identify and mitigate potential system vulnerabilities
  • Advocate for customers within Google by providing feedback to Product and Engineering teams to improve reliability and supportability
  • Ensure lessons are learned from incidents by supporting and guiding the postmortem review process
  • Co-ordinate remediation actions in the customer's environment post-incident

Benefits

  • Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.
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