Customer Reliability Engineer, Reliability and Incident Management

Job Description

As a Customer Reliability Engineer, you will provide technical leadership to customers, guide them in adopting SRE principles, and build reliable systems on Google Cloud.

Requirements

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
• 13 years of experience troubleshooting and advocating for customer needs
• Experience in reading/debugging code in various languages
• Experience with incident management in distributed systems environment

Responsibilities

• Provide education on Google's reliability principles and best practices to customers
• Lead architectural reviews and risk analyses
• Advocate for customers within Google to improve reliability
• Ensure lessons are learned from incidents by guiding postmortem review process
• Co-ordinate remediation actions post-incident in customer's environment

Benefits

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.