Internship, Workforce Management Analyst, Energy (Winter/Spring 2026)

Job Description

Tesla is offering a full-time internship position for forecasting contact center work for inbound and outbound customer care calls and chats. The intern will work closely with contact center leadership teams to predict and analyze volume drivers.

Requirements

• Ability to work nights and weekends as needed
• Strong self-starter, ability to work independently or with a group
• Relevant working experience in a call center
• Previous experience in workforce management tools preferred (Alvaria, Oceana, etc.)
• High Proficiency in MS Excel and data analysis preferred

Responsibilities

• Monitor contact center performance and make real-time staffing adjustments
• Optimize the use of real-time monitoring tools and workforce management techniques
• Analyze current days queue performance and develop action plans to ensure service level goals are met
• Maintain constant communication across departments/sites/regions to acquire and communicate details that influence call volume delivery
• Track, address, and escalate interrupted work while reporting any significant developments and providing reallocation recommendations

Benefits

• Employees at Tesla are often offered day-one coverage with multiple medical options (some at $0 paycheck cost), dental/vision, company HSA contributions, a 401(k) match, and equity programs. Most roles also include paid time off and holidays, family-building support, employee assistance, commuter and childcare benefits, and access to discounts and wellness programs.