Job Description

NVIDIA is seeking an experienced engineer to provide direct customer support for GPU accelerated platforms in AI Factories, focusing on solving hardware and AI/ML workload issues in large datacenters.

Requirements

Minimum of a BS in Computer Engineering, Electrical Engineering, or equivalent experience.
At least 5+ years of engineering experience with multi-GPU platforms.
Strong system software expertise (firmware, BIOS, kernel, driver, operating system).
Solid understanding of Linux and ability to analyze, optimize, and customize Linux environments for AI/ML workloads.
Containerized solutions experience with Docker, Kubernetes, Slurm.
Professional-level communication skills.
Excellent follow-up and organizational skills.
Proficient in C/C++ programming of platform OS, firmware, BIOS, kernel, drivers.
Proficient in Python programming with the ability to build custom tools.

Responsibilities

Provide direct support to NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or advance customer issues.
Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information.
Create/update product and/or support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions and enhance the knowledge base.
Develop features and tools as part of solution engineering efforts to support NVIDIA technologies.
Occasional work on weekends and holidays to support customers.