Job Description

The Azure Customer Experience Platform (CXP) team is seeking an Applied Scientist II to drive AI projects focused on improving customer experience through advanced AI and ML solutions. The role involves collaboration with cross-functional teams and a commitment to Microsoft values, aiming to empower customers with world-class cloud services.

Requirements

Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND relevant internship experience
OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field
OR equivalent experience
Hands-on experience building intelligent AI Reasoning agents using Machine Learning and language model frameworks with LLMs / SLMs

Responsibilities

Drive AI projects through their entire life cycle from idea creation through applied research, implementation, experimentation and finally to worldwide availability.
Perform rigorous experiments and evaluations to assess the quality and impact of your solutions and improve them based on data and customer feedback.
Communicate technical findings and insights effectively.
Integrate ML models into production systems, monitor and optimize their performance, troubleshoot issues, and iterate on improvements.
Collaborate with cross-functional teams including researchers, applied scientists, engineers, product managers and designers.
Ensure compliance to Microsoft Responsible AI standards throughout the AI system lifecycle.
Stay abreast of the latest advancements in machine learning, information retrieval, and recommendation systems, and contribute to the company's intellectual property through patents and publications.