Job Description

The Customer Solutions Engineer role at Google Cloud involves providing 24x7 support to critical customers, troubleshooting technical issues, and advocating for customer needs. You will work with a global team to enhance customer experiences and ensure successful deployments on Google Cloud Platform.

Requirements

Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
Experience creating content for technical audiences.
Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
Experience working with distributed systems and solutions.
Experience with web technologies such as HTTP, HTML, DNS, TCP.

Responsibilities

Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
Triage and manage technical escalations, including platform outages and technical issues.
Develop an understanding of Google Cloud's product technology and architectures.
Act as consultant and subject matter expert for internal stakeholders.
Advocate for customer needs with internal teams to improve the product.
Ensure 24-hour customer support, including non-standard work hours.

Benefits

Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.