Job Description

The role involves providing customer service by troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. The position requires coordination with customers to minimize downtime and ensure operational quality, while also assisting Installation Engineers and preparing service reports.

Requirements

Master's Level Degree or work experience of 0 years
Bachelor's Level Degree or work experience of 1 year

Responsibilities

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
Repairs and updates equipment at customer facility.
Prepares field service reports on customer support activity.
Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed.
Provides guidance and technical assistance to Installation Engineer on installations at customer sites.

Benefits

Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.