Job Description

The role of Senior Advanced Cloud Engineer at Microsoft involves being the primary engineering contact for Azure customers, focusing on resolving complex technical issues and enhancing customer experience. The position requires collaboration with various teams to drive customer success and provide proactive guidance on Azure solutions.

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or related field AND 4+ years’ experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
4+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues.
2+ years of experience with being on-call and driving mitigation for mission critical incidents.
Ability and willingness to acquire and maintain a US Government Clearance.
Demonstrated hands-on experience with Subject Matter Expert level expertise in one or more Cloud technologies.

Responsibilities

Track customer incidents and engage with strategic customers to understand issues.
Use engineering and support tools to detect and flag trends/patterns of issues.
Serve as a connecting point between the product team and customers throughout the engagement lifecycle.
Handle complex escalations on customer issues and conduct impact analysis.
Act as voice of customers and synthesize product feedback from strategic customers.

Benefits

Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.