Job Description

The role involves customer service activities related to troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. The position requires proactive communication to ensure customer satisfaction and operational quality of system equipment.

Requirements

Bachelor’s degree in Engineering, Technology, or equivalent experience
Proficient in troubleshooting and repairing complicated electronics and electro-optical systems
Experience using DVMs, O'scopes, and advanced electronic test equipment
Willingness to travel domestically and internationally

Responsibilities

Update, troubleshoot, diagnose, and repair complex capital equipment
Ensure customer satisfaction and maintain operational quality of system equipment
Provide assistance to Technical Support Engineers in resolving problems
Facilitate seamless collaboration and address customer requirements effectively

Benefits

Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.