Job Description

The eDiPS Services Team provides technical support for electronic trading and services platforms, serving both internal and external clients. The role involves troubleshooting, client training, and project management while ensuring compliance with risk management procedures.

Requirements

Broad financial industry knowledge and experience required/Digital Financial experience a significant plus
Knowledge of internet-based applications including Windows, Google, and iOS platforms
Knowledge of internet networks, firewall, security settings, and B2B connectivity
Ability to deliver superior professional service to internal and external clients
Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
Strong organizational, communication, leadership, interpersonal and time management skills
Candidate must be proactive, enthusiastic and team oriented within a global team
Demonstrated project management skills
Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
Bachelor’s degree (U.S. or equivalent) in Business, Economics, or a related field

Responsibilities

Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications
Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
Coordinate seamless client coverage between Asia-Pac, EMEA, and American’s regions
Troubleshoot and escalate problems to stakeholders timely and as required
Follow-up on open issues and obtain resolutions
Identify enhancement and automation opportunities and facilitate inclusion in the application development
Project manage new business start-up initiatives
Adhere to firm’s compliance and risk management procedures
Perform statistical analysis and business reporting for marketing and sales teams

Benefits

Employees at Goldman Sachs are often offered comprehensive benefits, including medical, dental, life and disability coverage, generous vacation and holidays, and robust wellness resources such as EAP counseling, medical advocacy, on-site/virtual health services, and fitness support. Financial perks typically include retirement savings programs, live financial education, education support, and wealth-creation opportunities through equity awards and select investment programs. Many locations also provide family benefits (childcare resources, parental and family leaves, adoption/surrogacy support) and flexible work options like part-time schedules, job sharing, telecommuting, and alternate hours.