Job Description

This position serves as a technical liaison between Cummins' field service organization and various engineering departments to identify and resolve product issues. The role involves investigating product problems, supporting service events, and collaborating with technical experts to enhance product reliability and customer satisfaction.

Requirements

Field Investigation and Support
Technical Service Information
Product Serviceability Requirements and Review
Product Failure Reporting and Corrective/Preventive Action Systems
Product Failure Mode Avoidance
Product Problem Solving
Technical Customer Management
Decision Quality
Drives Results
Collaborates
Communicates Effectively
Self-Development

Responsibilities

Investigates product test system and process problems and recommends appropriate actions.
Applies and supports product problem solving processes to enable high-quality repair events.
Supports preparing the service channel for efficient service events.
Collaborates with technical experts in failure analysis to implement product resolutions.
May support large-scale development or issue resolution projects.
Engages with the improvement of systems and processes.

Benefits

Employees at Cummins are often offered comprehensive benefits that support financial wellness (retirement savings/401(k) or pension options and profit-sharing), health and wellness (medical, dental, life insurance, FSAs), and professional growth through training and tuition reimbursement—sometimes including full education funding. Work-life perks commonly include paid vacation and holidays, parental leave and adoption assistance, flexible work arrangements, inclusion-focused programs, and paid volunteer time to give back to the community.