Job Description

KLA is seeking a technical resource to optimize serviceability and improve product performance throughout the Product Life Cycle. The role involves collaboration with various teams, driving continuous improvement, and providing training and support for new products.

Requirements

Bachelor's Level Degree or above in electrical/electronic/mechanical/optics engineering
Hands-on and system level troubleshooting experience in semiconductor industry
Ability to work with a variety of technologies, including mechanics, electronics, optics, and software
Strong analytic and data analysis skills
Strong written and verbal communication skills
Experience with Tech Support, Product Engineer, NPI, Manufacturing Design Engineer, Design Engineer is a plus
Experience with KLA products is a plus
Experience with Reliability Engineering is a plus
Software knowledge in Python, Visual Basic is a plus

Responsibilities

Serve as the central technical resource/interface with design engineering, manufacturing, technical support, quality, marketing, and field as the product(s) move through the Product Life Cycle
Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service revenue performance
Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
Influence early PLC designs to include features that will optimize KLA’s service business
Participate in difficult beta and sustaining escalation efforts, analyze data from various sources, and provide a detailed action plan
Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, and documents
Work with Learning and Knowledge Services to determine training requirements for new products and/or upgrades
Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments
Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation
Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products

Benefits

Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.