Job Description

The role involves assisting senior Customer Service Engineers (CSEs) in planning and executing daily tasks related to technical equipment. Responsibilities include troubleshooting, preparing reports, and communicating with customers while developing technical skills through hands-on training.

Requirements

Bachelor's Level Degree and 0 years related work experience
Analytical skills
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
Knowledge of computer theory, various operating systems, and applicable operating system software knowledge
Knowledge in MS Office (Word, Excel, E-mail)
Knowledge of basic automation functionality on assigned equipment set
Must successfully complete ongoing technical training

Responsibilities

Assist senior CSEs in planning and preparation of work for the day
Review all applicable documents for the scheduled work
Assist in the evaluation, analysis, diagnosis, and troubleshooting of technical equipment problems
Assist in preparing Field Service Reports on customer support activity
Assist in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed
Execute process in Service Mobility such as FSR filing, case opening, parts order/returns, and the escalation process
Report necessary information on analysis for Failure Analysis (FA) and Dead on Arrival (DOA) report
Perform PM under supervision and direction of senior CSEs or managers
Communicate with customers and team on all support activity with daily passdowns
Develop knowledge and skills for assigned tools through official hands-on training classes

Benefits

Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.