Job Description

The Customer Support Engineer (CSE) is responsible for customer service activities related to troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. The role involves ensuring customer satisfaction, minimizing downtime, and maintaining operational quality of the equipment.

Requirements

Associates or Bachelor's Level Degree, or work experience of 3 years.
Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.
Good interpersonal/communication skills in understanding customer needs.

Responsibilities

Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location.
Repair system level issues based on technical knowledge, education, and training.
Prepare field service reports on all support activity as part of tracking and accounting for work activity.
Cross train and assist other field service engineers as appropriate.
Work independently, spending at least 50% of time at customer site and/or cleanroom factory environment.

Benefits

Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.