Job Description

The role is part of Parametric's Application Support and Automation team, focusing on supporting production applications and developing automation solutions. Candidates should have a passion for IT, strong communication skills, and experience in a fast-paced environment, particularly in financial services.

Requirements

6 years of relevant professional experience.
4 years experience with SQL including writing and understanding queries.
Experience supporting a 24/7 environment.
Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms.
Scripting/automation and continuous improvement experience is a plus.
Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users.
Must be able to work in a fast-paced, social environment, yet be able to work independently as necessary.
Previous experience supporting line of business applications is a plus.
Experience supporting a Windows based environment including basic server administration.
Experience with Linux/UNIX based platforms is a plus.
Experience with Powershell or other scripting languages is a plus.
Patience and attention to detail is essential.
Financial industry experience is a plus.

Responsibilities

Triage and resolve tickets for supported systems and applications.
Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps.
Develop and maintain knowledge base articles.
Follow established procedures for managing business risk when updating production systems.
Create and update process automation.
Participate in projects that enhance or upgrade Parametric systems or employee experience.
Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation.
Enhance the monitoring and oversight of applications to ensure proactive alerting where possible.

Benefits

Morgan Stanley offers extensive benefits that support employees’ careers, health, finances, and families, including top-tier medical coverage, mental health support, generous parental leave, fertility and family-building benefits, and robust retirement and stock purchase plans. Employees also gain access to continuous learning and networking opportunities, volunteer and giving programs aligned with the firm’s values, and hundreds of lifestyle perks like discounted products, cultural and entertainment tickets, and commuter savings.