Job Description
The Customer Obsession team is seeking a Sr Staff Engineer to enhance customer experiences through a full-stack customer engagement platform, particularly in the Autonomous Vehicles sector. The role involves designing scalable systems, collaborating with cross-functional teams, and mentoring junior engineers to drive innovation and improve customer support tools.
Requirements
- PhD or equivalent in Computer Science, Engineering, Mathematics or related field
- Programming language (e.g. C, C++, Java, Python, or Go)
- Experience with full-stack large scale, distributed systems
- Strong problem-solving skills, with expertise in algorithms, data structures, and complexity analysis
- Excellent written and verbal communication skills, including the ability to write detailed technical documents
- Passion for driving continual improvement initiatives on engineering best practices
Responsibilities
- Design and develop scalable, fault-tolerant systems to support customer interactions globally
- Set technical direction for large-scale projects, ensuring alignment with Uber's overall engineering and business objectives
- Partner with cross-functional teams, including Product, Data Science, and Operations, to define requirements and deliver impactful solutions
- Mentor and coach junior engineers, fostering a culture of technical excellence and continuous learning
- Identify bottlenecks in the customer support lifecycle and propose innovative solutions
- Own the development and delivery of critical systems from inception to production
Benefits
- Employees at Uber are often offered comprehensive health, life, disability, and mental wellness benefits, along with wellbeing stipends, travel medical coverage, and monthly Uber credits for Rides and Eats. Employees also get generous paid parental leave, flexible time off, and family-planning support so they can care for themselves and their families at every stage.
