Job Description

As a Global Helpdesk Intern, you will provide technical support to internal users, troubleshooting complex issues across Mac and Windows operating systems, standard IT applications, and hardware. This role focuses on enhancing IT support services and ensuring seamless operations for McKinsey colleagues.

Requirements

Technical high school student who has fulfilled all prerequisites to start the Práctica Profesional
Good knowledge of Windows 11 or Apple OS
Knowledge in one or more of the following areas: VPN, Microsoft Office, O365 Applications and Mobile Devices
Curiosity, proactiveness and desire to learn new skills and expand knowledge about new IT technologies
Strong interest in IT and customer support
Strong problem-solving and troubleshooting skills
Highly adaptable and open to working on critical or new tasks, taking them to final resolution
Demonstrates a collaborative style and willingness to help others
Distinctive customer orientation combined with a strong sense of ownership
Strong team spirit with the ability to work in both local and virtual team settings
Excellent written and verbal communication skills in English

Responsibilities

Provide technical support to internal users via email, phone, and chat
Troubleshoot and resolve complex technical issues across Mac and Windows operating systems
Assist in testing new technology and hardware releases in technical labs
Collaborate with internal IT service and product teams
Contribute to knowledge creation and improvement

Benefits

Employees at McKinsey are often offered a comprehensive benefits package, including medical, dental, and vision coverage, prescription benefits, mental-health resources, expert medical opinions, and travel emergency protection. Financial benefits typically include retirement contributions and savings plans, life/accident/disability insurance, tax-advantaged accounts, and financial coaching. Many roles also feature generous paid time off (including volunteering days), flexible/hybrid work options, family care support (parental leave, fertility/adoption/surrogacy assistance, backup care), tuition reimbursement, transportation benefits, discounts, and matching gifts.