Job Description

The Customer Support Engineer will support KLA products at TSMC in Phoenix, Arizona, requiring approximately six months of training in Taiwan. This role involves troubleshooting, diagnosing, and repairing complex capital equipment while ensuring customer satisfaction and operational quality.

Requirements

BS or 2+ years equivalent experience

Responsibilities

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
Repairs and updates equipment at customer facility.
Prepares field service reports on customer support activity.
Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed.
Travels by car or commercial transportation to customer facility.

Benefits

Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.

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