Job Description

Netflix is seeking a Solutions Support Engineer to enhance the software delivery infrastructure and tooling for its internal developer community. The role involves monitoring customer requests, troubleshooting issues, automating support needs, and improving engineering support experiences.

Requirements

At least 5 years of experience in support or engineering roles, with a strong focus on delivery, observability, and cloud technologies
Extensive experience with leading CI/CD tools such as Jenkins, GitLab CI, CircleCI, Azure DevOps, or GitHub Actions
Strong understanding of how to design, implement, manage, and support deployment pipelines
Experience with containers and AMI creation, utilizing tools like Kubernetes, OpenShift, and Helm
Proven track record of diagnosing and resolving complex issues in distributed systems
Experienced in utilizing observability platforms for metrics, logs, and tracing
Familiarity with programming languages and frameworks such as Java, Javascript, or Python
Strong understanding and practical knowledge of version control tools, particularly GitHub
Demonstrated ability to provide superior engineering support across a complex organization
Strong problem-solving skills and the ability to troubleshoot complex issues
Experience in developing tools and scripts to automate processes
Excellent written and verbal communication skills
Strong collaboration skills and experience working with cross-functional teams
Passion for creating technical documentation and tutorials
Ability to adapt to new tools and technologies quickly

Responsibilities

Support the Delivery Engineering team in monitoring and handling customer requests
Troubleshoot and solve issues related to software delivery infrastructure
Automate support needs and develop runbooks
Improve and maintain support tools and documentation
Understand product offerings and continuously seek improvements in engineering support
Drive collaboration efforts to reduce product friction and increase usability

Benefits

Employees at Netflix are often offered flexible, people-first benefits—unlimited time away, generous parental leave, global family-forming support, mental-health programs (mindfulness, free counseling/coaching), and health coverage tailored by country. Financially, Netflix pays at personal top-of-market and lets employees choose their mix of cash vs. fully-vested 10-year stock options, alongside donation and volunteer matching. Convenience perks can include trust-based travel/expense policies, relocation support, and “Work, Not Drive” rideshare flexibility.

Is this job posting expired or no longer available?