Job Description

The role involves operating and scaling Meta's field services support model for global network infrastructure, including various components like PoP and OSP. The candidate will manage vendor field services, ensuring high-quality deployment and repair while adhering to Meta's standards.

Requirements

8+ years experience in large-scale production infrastructure operations or deployment
Ownership of end-to-end field execution workflows for both scheduled and unscheduled work
Proven ability to manage MSP/vendor field teams, including scope definition and quality expectations
Working knowledge of ISP/OSP fundamentals
Experience in incident management/escalations with clear stakeholder communication

Responsibilities

Own the day-to-day operation and scaling of Meta’s field services support model
Define, document, and maintain the operational framework for field services work
Act as the primary DRI for vendor-executed deployment and repair work
Provide clear technical direction and scope definition to field service vendors
Validate completed work through post-execution reviews
Drive vendor performance management, including SLA tracking and quality metrics
Partner closely with various teams to align field execution with engineering intent
Establish and track operational metrics to drive continuous improvement
Identify recurring failure patterns and lead root cause analysis efforts
Support cost predictability and governance by helping define volume forecasts
Contribute to the evolution of tooling and automation

Benefits

Employees at Meta are often offered comprehensive benefits, including medical/dental/vision coverage, mental-health resources, family planning support (fertility, adoption, surrogacy), and caregiving programs. Financial benefits typically include a competitive retirement plan, equity awards, life insurance, and access to financial coaching and legal support. Time-off benefits commonly feature generous PTO and holidays, unlimited sick time, various paid leaves, flexible “Global Travel Days,” and a 30-day paid break every five years.

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