Sr. Strategic Operations Analyst, Delivery Self Serve
Uber New York City, NY Full-time 2/18/2026 $131,000 - $145,500 a year
Undergraduate Entry-Level
Approval 99.3%•Total filings 920•New hires 237•
💎 Strong Sponsor
•FY 2025Job Description
Uber is seeking a Senior Strategic Operations Analyst to enhance its global merchant self-serve business. This role involves leveraging analytical skills to drive merchant acquisition strategies, build reporting infrastructure, and provide data-driven insights across various teams.
Requirements
- 3+ years of experience in data analytics, business intelligence, finance, strategy, operations, or other highly quantitative role
- Advanced proficiency in SQL (complex joins, CTEs) and Excel/GSheets
- Bachelor's degree
- Analytical thinker with a proven track record of using data to drive business decisions
- Excellent communication skills, with experience translating complex analysis into 'so-what' summaries for senior leaders
- Prior experience partnering with Tech teams to influence product roadmaps
- Strong business acumen, with experience evaluating business metrics and understanding how to drive growth
- Experience with data visualization tools (e.g., Tableau, Looker, or PowerBI)
- Strong organization skills, including the ability to manage multiple workstreams and prioritize requests in a fast-paced environment
- Comfort addressing ambiguity, such as shifting priorities or solving unfamiliar problems with limited documentation
Responsibilities
- Harness your analytical skills to monitor performance and uncover actionable insights that shape strategy and drive business decision-making
- Build and maintain automated dashboards and reporting across Business, Product, Sales, and Marketing metrics to track the health of the self-serve merchant funnel
- Partner with Product to analyze the end-to-end self-serve experience, identifying friction points in the signup flow to drive automation
- Quantify the voice of the customer by analyzing merchant feedback and research data to prioritize product improvements
- Perform experimental analysis (A/B testing, pre-post analysis) to drive continuous alignment between operational changes and business growth priorities
- Program manage execution of strategic initiatives across Product, Sales, Marketing, Support, Sales operations, etc., to deliver a best in class self-serve experiences for Uber merchants
- Drive cross-functional alignment around source-of-truth KPI definitions, query libraries, and data dictionaries
Benefits
- Employees at Uber are often offered comprehensive health, life, disability, and mental wellness benefits, along with wellbeing stipends, travel medical coverage, and monthly Uber credits for Rides and Eats. Employees also get generous paid parental leave, flexible time off, and family-planning support so they can care for themselves and their families at every stage.
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