Senior Client Success Analyst - Private Capital

McKinsey & Company

Atlanta, GA Full-time 3/24/2026

Undergraduate with 5+ Years of Experience

Approval 97.9%•Total filings 747•New hires 303•

💎 Strong Sponsor

•FY 2025

Job Description

The Client Success Specialist role at McKinsey involves leading post-sales engagement, optimizing client onboarding processes, and managing ongoing client activities. You will collaborate with various teams to ensure successful delivery of solutions, build relationships with clients, and drive product adoption while delivering thought leadership and addressing client needs.

Requirements

Undergraduate degree with an excellent academic record; MBA/graduate degree a plus
5+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment; prior consulting experience desirable but not required
Experience with SaaS, CRM and/or digital products is required; experience in project management, program management or change management is desirable
Relationship management skills; able to manage key stakeholders, both internally and with clients
Strong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey’s Wave solution
Commitment to delivering exceptional results
A proactive desire to solve new problems and a coachable attitude
Readiness to experiment, radiate learnings, and build playbooks from such iteration to further scale impact
Clear oral and written communication skills to present complex value propositions to senior client executives
The role may require up to 30% travel time during some seasons of the year

Responsibilities

Lead post-sales engagement and collaborate with client development, operations, and advisory teams
Optimize onboarding processes, training, communications, and user adoption strategies
Build and maintain meaningful relationships with clients and internal teams
Proactively deliver client engagement activities such as workshops, trainings, and strategic outreach
Address and lead the resolution of issues related to adoption, business operations, and client relationships
Deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings
Lead the contract extension and renewal process, serving as the main point of contact for contractual and billing matters

Benefits

Employees at McKinsey are often offered a comprehensive benefits package, including medical, dental, and vision coverage, prescription benefits, mental-health resources, expert medical opinions, and travel emergency protection. Financial benefits typically include retirement contributions and savings plans, life/accident/disability insurance, tax-advantaged accounts, and financial coaching. Many roles also feature generous paid time off (including volunteering days), flexible/hybrid work options, family care support (parental leave, fertility/adoption/surrogacy assistance, backup care), tuition reimbursement, transportation benefits, discounts, and matching gifts.

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