ServiceNow - ServiceNow AI Architect Senior Manager- Tech Consulting - Open Location
EY Minneapolis, MN Full-time 3/24/2026 $171.6k - $392.1k per year
Undergraduate with 5+ Years of ExperienceMaster's with 2+ Years of Experience
Approval 97.9%•Total filings 747•New hires 303•
💎 Strong Sponsor
•FY 2025Job Description
EY is seeking a ServiceNow AI Architect Senior Manager to lead transformation teams in a client-facing role, focusing on AI-driven solutions and client relationship management. The position involves developing strategies for ServiceNow implementations and managing complex projects while fostering team development and client engagement.
Requirements
- Bachelor’s degree required; Master’s degree preferred
- 5 - 7 years relevant experience in ServiceNow implementation or equivalent platform experience
- 2 - 5 years of relevant ServiceNow NOW Assist implementation experience
- Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower)
- Minimum of 1 ServiceNow certification
- Excellent consulting and interpersonal skills
- Ability to effectively develop presentations and technical roadmaps
- Experience leading teams and supervising others
- A driver's license valid in the U.S.
- Ability to travel to meet client needs (up to 60%)
Responsibilities
- Leading engagement delivery and managing client relationships
- Accountable for program/project management, ensuring all objectives are met
- Developing resource plans and budgets for engagements
- Spearheading EY’s AI thought leadership and driving innovation
- Collaborating with clients to enable AI-driven transformation
- Managing timelines, costs, and quality of projects
- Mentoring multi-disciplinary teams of 10+ resources
- Providing guidance for ServiceNow service management implementations
- Leading client process design sessions and facilitating requirements workshops
Benefits
- Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.
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